The state of data privacy in 2020 leaves many feeling resignation, but are there reasons for optimism? The International Day of Data Protection dates back to 2007, originally conceived to raise awareness among businesses and people of the importance of protecting personal and sensitive information. Since then, awareness has grown indeed, but so has pessimism, […]
By Jessica Groopman, Jeremiah Owyang, and Jaimy Szymanski As one decade ends, another rolls in, and with it an astonishing array of technology-driven trends. Predictions abound on the technology developments and advancements expected in 2020. However, tech is no longer a vertical, as data and automation are disrupting every industry and reshaping daily life. Based […]
Over the years, we’ve uncovered myriad Digital Transformation myths that must be exposed early on in order to ensure their reverberations don’t cause unintentional damage (and slow progress) along the way to maturation.
There is nothing quite like CES to glimpse where technology may be headed. The Consumer Electronics Show is infamous for its colossal showcase of consumer tech, from tiny start-ups to the world’s most influential tech giants. Every year some 200,000 people flock to Las Vegas to ooh, ahh, and oh?! all manner gadgetry and whiz-bang […]
Retailers and supply chain manufacturers can tap into new opportunities for customer service and product visibility with 5G connectivity and IoT sensors, including: roaming retail; last-mile delivery; and supply chain visibility.
In the commerce and post-commerce phases of the customer journey, AI and IoT applications — such as biometric payment or loyal customer engagement — build a seamless customer experience.
5G and IoT sensors can unlock new capabilities for manufacturers, while improving existing processes with decreased latency and more accurate asset tracking. 5G in manufacturing can help organizations transform their current industrial practices into processes that thrive on the speed of information delivery and rapid, diverse edge computing.
With the rise of Artificial Intelligence (AI), consumers, businesses, and society confront unprecedented risks and opportunities for safety and security. Organizations often focus on the impacts to enterprise assets, product, and to the workforce, but what about AI’s impacts on the next generation– the “AI-native” generation? As online and physical worlds converge, how do we […]
By Jessica Groopman, Jeremiah Owyang and Jaimy Szymanski. Digital transformation has become a top priority to many companies, yet to provide clarity to an overused term, we published a definition and now share a maturity framework with descriptors. We define digital transformation as: a technological, cultural, and operational shift in which organizations leverage data […]
The typical customer experience has evolved with the adoption of AI and IoT, and consumers now expect organizations to include personalized features throughout the customer journey. Read more from Jaimy Szymanski in IoT Agenda.