AI is rapidly reshaping how retailers reach and engage customers across channels and in real-time. And, because your success in retail is so deeply interconnected with customer experience––from browsing, to decision, purchase, to post-purchase loyalty– AI is increasingly going from “nice-to-have” to necessity for higher sales and bigger bottom lines. With billions of customer behavior […]
It’s rare that one technology set could solve retailer woes related to both merchandise theft and in-store planogram stipulations, yet virtual and augmented reality (VR/AR) offer promise in both arenas. Retailers are cutting shrinkage of high ticket-value items by displaying virtual versions that utilize mixed reality implementations, while other retailers are eliminating tedious planogram issues […]
On a busy retail floor during peak sales season, it’s difficult (if not impossible!) to pull a veteran employee away from critical duties in order to train a new recruit. Thankfully, human resources has a new technology at their disposal to scale trainers: virtual reality (VR).
Retail is getting smarter, thanks to real-time data analysis. At this year’s NRF “Big Show” in New York, nearly 40,000 people converged with one goal in mind: to better understand the future of retail innovation. I attended to explore not only over-arching retail trends, but also dive deeper the future of consumer experience (CX) design. […]