The typical customer experience has evolved with the adoption of AI and IoT, and consumers now expect organizations to include personalized features throughout the customer journey. Read more from Jaimy Szymanski in IoT Agenda.
11/12/2019
Tag: UX
09/05/2019
IoT Product Design Requires Keeping People in Mind
Software and AI have changed consumers’ expectations of IoT products. Empathizing with customers by understanding how IoT plays at the core of their lives in the context of each moment and state of mind sparks product design innovation, not iteration.
04/19/2018
Shifting from Machine Logic to Intelligent Interfaces
While machine learning introduces new approaches to software, AI’s more transformative impact will be in the way we interface with each other, businesses, and the world around us. The most profound advancements in technology are often less about technology and more about new interfaces replacing old ones. The car offered an entirely new interface to […]