Is Remote Work Sustainable? Why Building a “Connected Culture” is the Secret

Access Report

How are you holding up? That’s exactly the question we asked 4,000 remote workers in a recent survey to find out how they’re adjusting and adapting to what has become an extended period of working from home, with no end in sight for many.
Partnering with RingCentral, Kaleido Insights wanted to know about their physical or mental well-being and whether they were feeling disconnected from others. Were they struggling with technology or with accessing information and if so, how was that impacting productivity? Was their company taking steps to help them?

We learned that, among the most productive employees, more than 70 percent feel more connected to their colleagues today than they did pre-pandemic. We also learned that companies that supported employees through more frequent communications, enhanced collaboration tools and even virtual happy hours saw a return on those efforts. Their employees were more productive and healthier, both physically and mentally, than their counterparts who work for companies that did not make such efforts.

Other important findings include:

  • More than 40 percent of all employees have struggled more with group work than other types of work tasks, including customer interaction (28%), information gathering (18%), and task execution (14%).
  • A majority of men (58 percent) said they are feeling mentally well, while only 48 percent of women reported positive mental health.
  • Caretakers fared better than non-caretakers as it related to mental wellbeing (57 percent vs. 51 percent), greater productivity (35 percent vs. 24 percent) and feeling more connected (32 percent vs. 12 percent).
  • Finally, the survey identified what we call the “remote champion”, a unique persona of a resilient worker who is not only persevering through the pandemic but also is feeling connected to others, physically and emotionally, healthy and productive.

To download the full report, visit RingCentral, or complete the form below.

Report Includes

  • 9-page report, including five major findings from remote workers during this quarantine period
  • Five (5) charts visualizing the key findings range from connectedness, mood, productivity and more

Table of Contents

  1. Introduction
  2. Embracing a “connected culture” leads to significant gains in employee productivity and well-being
  3. The shift to working from home hasn’t leveled the playing field for women
  4. Nearly half of employees struggle with group work during the pandemic
  5. Global remote work has established a new segment of “remote champions” who thrive amid the chaos
  6. Purpose matters: Caretakers are much more likely to be more productive in their work than non-caretakers
  7. Conclusion


Kaleido Insights was hired by RingCentral and and also partnered with CITE research, conducted an online survey among knowledge workers in the US, UK, Canada, and Australia.

  • A total of 4,000 surveys were completed among knowledge workers (N=1,000 per country).
  • The research was conducted between July 15 and July 23, 2020.
  • Screening criteria included employees who:
    – Work on a laptop or computer always
    – Collaborate with others constantly or sometimes
    – Work at a company with at least two employees
    – Are ages 18+, although 35–44 was the most common response group
    – Mostly (53%) are in a detached single-family home

Access Report