Retailers and supply chain manufacturers can tap into new opportunities for customer service and product visibility with 5G connectivity and IoT sensors, including: roaming retail; last-mile delivery; and supply chain visibility.
In the commerce and post-commerce phases of the customer journey, AI and IoT applications — such as biometric payment or loyal customer engagement — build a seamless customer experience.
5G and IoT sensors can unlock new capabilities for manufacturers, while improving existing processes with decreased latency and more accurate asset tracking. 5G in manufacturing can help organizations transform their current industrial practices into processes that thrive on the speed of information delivery and rapid, diverse edge computing.
With the rise of Artificial Intelligence (AI), consumers, businesses, and society confront unprecedented risks and opportunities for safety and security. Organizations often focus on the impacts to enterprise assets, product, and to the workforce, but what about AI’s impacts on the next generation– the “AI-native” generation? As online and physical worlds converge, how do we […]
By Jessica Groopman, Jeremiah Owyang and Jaimy Szymanski. Digital transformation has become a top priority to many companies, yet to provide clarity to an overused term, we published a definition and now share a maturity framework with descriptors. We define digital transformation as: a technological, cultural, and operational shift in which organizations leverage data […]
The typical customer experience has evolved with the adoption of AI and IoT, and consumers now expect organizations to include personalized features throughout the customer journey. Read more from Jaimy Szymanski in IoT Agenda.
In the age of dramatic technological advances and shifting competitive landscapes, businesses need market research more than ever. As a research and advisory firm, Kaleido Insights takes a data-driven approach to strategy development. We help you to make sound business decisions, based on market data. Our clients often come to us to help solve challenging […]
Finally, a modern definition of Digital Transformation for the data-driven era. Surprisingly the scope is far greater than technology, a company’s very culture changes.
Digital Transformation spans multiple departments –not just a single business unit converting paper into PDFs. Understand the seven modules in our Digital Directive offering.
Inspired by countless businesses struggling with “digital transformation,” we have developed a comprehensive benchmarking and scorecard service to support these efforts with a research-based approach for long-term digital strategy roadmap.