In the commerce and post-commerce phases of the customer journey, AI and IoT applications — such as biometric payment or loyal customer engagement — build a seamless customer experience.
01/02/2020
Tag: cx
11/12/2019
Artificial Intelligence in the IoT Customer Journey Enriches the Experience
The typical customer experience has evolved with the adoption of AI and IoT, and consumers now expect organizations to include personalized features throughout the customer journey. Read more from Jaimy Szymanski in IoT Agenda.
09/05/2019
IoT Product Design Requires Keeping People in Mind
Software and AI have changed consumers’ expectations of IoT products. Empathizing with customers by understanding how IoT plays at the core of their lives in the context of each moment and state of mind sparks product design innovation, not iteration.
07/03/2018
Webinar Replay: How AI is transforming retail customer acquisition strategies
AI is rapidly reshaping how retailers reach and engage customers across channels and in real-time. And, because your success in retail is so deeply interconnected with customer experience––from browsing, to decision, purchase, to post-purchase loyalty– AI is increasingly going from “nice-to-have” to necessity for higher sales and bigger bottom lines. With billions of customer behavior […]
02/05/2018
Actionable Data Was the Star of NRF’s 2018 “Big Show”
Retail is getting smarter, thanks to real-time data analysis. At this year’s NRF “Big Show” in New York, nearly 40,000 people converged with one goal in mind: to better understand the future of retail innovation. I attended to explore not only over-arching retail trends, but also dive deeper the future of consumer experience (CX) design. […]
11/20/2017
Three Macrotrends Impacting the Journey to 2030
This introductory report from Kaleido Insights explores technology’s impact on the relationships among humans, businesses, and their ecosystems, crystallizing the innovator’s path forward. Three trends identified include: Super Humans, Fluid Organizations, and Enlightened Ecosystems.