In this report, Kaleido Insights explores the elements of change that encompass Digital Transformation. Competing and scaling in the digital era requires far more than digital apps, but the cultural embrace of new models for collaboration, data, and innovation.
Over the years, we’ve uncovered myriad Digital Transformation myths that must be exposed early on in order to ensure their reverberations don’t cause unintentional damage (and slow progress) along the way to maturation.
Retailers and supply chain manufacturers can tap into new opportunities for customer service and product visibility with 5G connectivity and IoT sensors, including: roaming retail; last-mile delivery; and supply chain visibility.
In the commerce and post-commerce phases of the customer journey, AI and IoT applications — such as biometric payment or loyal customer engagement — build a seamless customer experience.
5G and IoT sensors can unlock new capabilities for manufacturers, while improving existing processes with decreased latency and more accurate asset tracking. 5G in manufacturing can help organizations transform their current industrial practices into processes that thrive on the speed of information delivery and rapid, diverse edge computing.
The typical customer experience has evolved with the adoption of AI and IoT, and consumers now expect organizations to include personalized features throughout the customer journey. Read more from Jaimy Szymanski in IoT Agenda.
Software and AI have changed consumers’ expectations of IoT products. Empathizing with customers by understanding how IoT plays at the core of their lives in the context of each moment and state of mind sparks product design innovation, not iteration.
Today we’re proud to announce Kaleido Insights’ partnership with our savvy friends at Edelman Digital on their 2019 digital trends forecasting report: Innovating with Impact in an Era of Accountability.
This post is the second in an ongoing series examining the human impacts of “digital identity.” Within, we examine the human-centric use cases of digital ID, and the impacts to user interface design and related technology use.
As consumers of digital (content, messaging, products, and services) every click, hover, swipe, and interaction on our devices constantly accumulates to shape our “digital identity.” In this Kaleido Insights impact analysis, we’ll examine the human impacts of digital identity as characterized by the organizations and devices that collect and act on our many data profiles.